FAQs

At the moment, we do not provide sales kits to wholesalers. If you wish to use our product images, please include the appropriate image credit to Ask & Embla. You may not use Ask & Embla product images on online marketplaces (eg. Amazon, Etsy).

Our products are not to be retailed on marketplaces (e.g. Amazon, Etsy) using the Ask & Embla branding.
To retail products under the Ask & Embla brand, you will have to use non-marketplace channels (e.g. an online store on your own domain, or a brick-and-mortar store).

The minimum order value is 300 USD per order. Note that some products may have a minimum order quantity as well.

We recommend a markup of 50% to 100% from wholesale prices, depending on the style. Log in to view our suggested retail price for each product.

We accept American Express, Visa, Mastercard, ShopifyPay, JCB, Discover and Diners club credit or debit cards. We also accept installment payments via Sezzle & Shop Pay, for our customers in the EU and US!
We do not accept checks or money orders.

Possible reasons include insufficient funds or having hit maximum card limit, and we would advise you to check with your bank for more details. Your order will be packed and shipped as soon as the payment has been verified and approved. We seek your understanding that we will not be liable for any delay or non-delivery in case of payment failure.

Currently, wholesale orders are shipped from Singapore.

We ship worldwide. However, due to covid delivery restrictions, we are temporarily unable to ship to the following countries.
Algeria, Antigua and Barbuda, Azerbaijan, Aruba, Azerbaijan, Bahamas, Barbados, Bermuda, Belize, Bhutan, Bolivia, Bonaire, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Costa Rica, Congo, Democratic Republic of the, Cuba, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eswatini (Swaziland), Fiji, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, India, Iran, Ivory Coast, Jamaica, Kenya, Korea, Republic of, Kuwait, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Maldives, Mali, Martinique, Mauritania, Mauritius, Moldovia, Mongolia, Montenegro, Morocco, Myanmar, Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Réunion, Rwanda, Samoa, Saudi Arabia, Senegal, Sierra Leone, Somalia, South Africa, Sri Lanka, St. Helena/Ascension/Tristan da Cunha, St. Kitts and Nevis, St. Lucia, Saint Vincent and the Grenadines, Sudan, Suriname, Thailand, Trinidad and Tobago, Tunisia, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Wallis and Futuna, Western Sahara, Zimbabwe
If you are from these countries and wish to place an order with us, kindly reach out to our customer care team at support@askandembla.net

Shipping rates vary by country. Shipping cost estimates will be calculated at checkout.

Once your parcel has been shipped, you will receive your tracking link in a separate email in which you can view your order status.
You may also click on the widget on the bottom left of your screen, and click 'Track an order'.

No worries! It takes about 1-2 business days for your shipment information to be generated. Feel free to reach out to us should you wish to know your order status.

Please note that these are estimates of the time it takes for a package to be sent to you---including order confirmation, packing, and transit. The delivery timings of each parcel may change from time to time, depending on variables like weather conditions, customs, etc. You may also check in on your delivery status from your tracking number and link.

The effects of COVID-19 on shipping logistics may still present unforeseeable changes to Standard Shipping services around the world. Should parcels go missing or undelivered, we will not be able to provide refunds for parcels shipped via Standard Shipping. As such, we highly, highly recommend opting for Express Shipping for your parcel to reach you safely and on time.

Estimated Time for Regular Shipping

DESTINATION	NO. OF WORKING DAYS
Europe
Austria	5 - 9
Belgium	5 - 9
Bulgaria	5 - 9
Croatia	5 - 9
Cyprus	5 - 9
Czech Republic	2 - 9
Denmark	5 - 9
Finland	5 - 9
France	5 - 9
Germany	5 - 9
Greece	5 - 9
Hungary	5 - 9
Ireland	5 - 9
Italy	5 - 9
Latvia	5 - 9
Liechtenstein	5 - 9
Lithuania	5 - 9
Luxembourg	5 - 9
Malta	5 - 9
Netherlands	5 - 9
Norway	6 - 9
Poland	5 - 9
Portugal	5 - 9
Slovakia	2 - 9
Spain	5 - 9
Sweden	5 - 9
Switzerland	5 - 9
United Kingdom	5 - 8
Rest of Europe	7 - 21
Asia Pacific
Australia	6 - 10
Hong Kong	7 - 12
Japan	7 - 12
South Korea	7 - 12
New Zealand	9 - 14
Taiwan	7 - 12
Rest of Asia Pacific	7 - 21
Americas
Canada	6 - 21
United States of America	1 - 8
Rest of South America	7 - 21

2 - 4 working days.

Please note that this is an estimate of the time it takes for a package to be sent to you---including order confirmation, packing, and transit. The delivery timings of each parcel may change from time to time, depending on variables like weather conditions, customs, etc. You may also check in on your delivery status from your tracking number and link.

When choosing Express Shipping, your signature will be required upon delivery. We highly encourage you to sign for your parcel to ensure its safe arrival home to you. Signature Releases (allowing for your parcel to be left at your door) is not recommended. In the event of missing or undelivered parcels, we will not be able to provide refunds, nor be responsible for parcels that were allowed Signature Release.

Once your shipment is turned over to the postal service in your country, it is marked as delivered in our system. While many packages make it to their final destination without issues, we are not responsible for unsuccessful deliveries or missing parcels caused by your local postal system. We do our utmost for what is within our control, but are not responsible for errors outside our jurisdiction.
Kindly follow your order journey via the tracking link sent to the email associated with your order, and resolve unsuccessful delivery attempts, delivery delays, and other delivery-related issues (such as insufficient address information) directly with your postal service. We seek your understanding that we are unable to help with such delivery problems.

You will need to pay import taxes, duties, and clearance fees (if any) to your country’s customs to receive your wholesale shipment. Please make sure to enter a valid VAT ID or EORI during check out to avoid customs delays. Your country’s customs will issue a tax document (SAD) to you, which you can use to reclaim the import VAT paid.
Any taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the sole responsibility of the customer. Ask & Embla is not responsible, and cannot determine in advance the amount, if any, that will be charged. For tax information, please check with the customs of your country.
By completing your order, you agree to pay all applicable fees. If your package is seized by customs officials for any reason whatsoever, we cannot issue you a refund unless all products are returned to us in their original condition.

Ask & Embla is pleased to offer a 1-year warranty for our 14K solid gold jewelry, which are hypoallergenic and made to last.
i) Our warranty starts effectively from the date you receive the jewelry.
ii) Our warranty covers any manufacturing defects for our 14K solid gold jewelry, such as damage to the material or poor workmanship.
iii) Our warranty covers damage to the product that occurred from regular daily use.
If your concern falls under any of the 3 reasons above, we will send a replacement to you via standard shipping at no extra cost. Should you wish to receive your item via express shipping, or if standard shipping is unavailable for your address, you will be required to bear the cost of shipping.
If your jewelry is defective/damaged on receiving it, and a claim is made within 7 days of receiving it, no return will be needed. If more than 7 days but less than 30 days have passed, you will be required to return the jewelry to us (we will cover the return shipping fees). If more than a month has passed, you will be required to return the jewelry and bear the return shipping fee.
All of the above scenarios will result in us sending a replacement to you after our verification processes have been completed.
To start your claim, contact us at support@askandembla.net with your order number, a brief description of the issue and supporting images. Our customer care team will arrange for your replacement.

i) Our warranty does not cover normal wear and tear (e.g. scratches) or damage due to improper use or storage (e.g. accidental drops).
ii) Our warranty does not cover loss or theft of the 14K solid gold jewelry during transit or after it is received. Regretfully, this is not within our control as the parcel is handled by a 3rd party courier.
iii) Our warranty is not applicable if any modifications or repairs were done to your 14K solid gold jewelry by a third party.
iv) Regretfully, we do not have a warranty policy for our non-14K solid gold jewelry yet. If you receive a defective or incorrect item in your order, simply reach out to support@askandembla.net with your order number, concern and pictures/video of the defective/incorrect product(s). Our customer care team will support you from there. For more information, see the ‘Returns & Replacements’ section below.

It is important to us that you’re satisfied with our products, and we work hard to ensure that the quality standards of our products surpass your expectations. However, we do sometimes make mistakes, and in those instances, we’re more than happy to make amends.

Should you receive a defective or incorrectly sent item in your order, a replacement will be sent at no extra cost. If the item you ordered is out of stock, a refund in the form of a gift card will be issued.

Kindly send an email to support@askandembla.net with your order number, concern and pictures/video of the defective / incorrect products for assessment. Our customer care team will follow up quickly to support you.

After we’ve confirmed your eligibility for warranty, do follow the steps indicated in this guide on how to return your defective items.

This depends in part on the shipping method and service you use to send us your product. Depending on where you live, the time will vary and this sadly lies outside our control. We'd highly recommend using a trackable shipping service or purchasing shipping insurance for your peace of mind!
Once the product has reached us, it will take about 1-2 working days for us to review the request.
In the event that your request is approved, we will send out your exchange within the week, after which the usual shipping times should apply.

We regret to share that for hygiene and sanitary reasons, we do not accept any returns as we take the health of our team and our customers very seriously.
That said, we do understand the disappointment that comes with receiving an item that is not what you intended to order. Should you still wish to receive the item that you want, please reach out to our customer support team within 14 days of receiving your order.
A heads up that we do not accept cash refunds in these cases, but will be happy to send the correct item to you should you be willing to bear the cost of your desired shipping option along with any difference in price for your desired product.

All jewelry, with the exception of certain pure metals such as solid gold and titanium, will tarnish over time. This is a natural result of metals reacting with oxygen and moisture in the environment. To give our customers the best quality at a safe and affordable price, our team has worked hard with our partners to create safe protective coatings for our jewelry to slow down the rate of tarnishing for our products.
If your item has developed signs of severe tarnishing within your first month of receiving the item, please reach out to us with your order details and pictures. Our team will be happy to send a replacement to you following investigations into the cause of the tarnishing.

Shipping costs are non-refundable. As long as the items are successfully delivered to you, the shipping costs will not be refunded even if your refund request is approved. You will also need to bear the shipping cost of returning your item(s) to us. However, if your item is defective or incorrect, we will cover the shipping costs within reason.
Approved refunds will automatically be applied to your credit card or original method of payment. It is normal to experience delays sometimes, so kindly be patient. If you haven’t received your refund yet, do check your bank account again, or contact your credit card company.